Frequently Asked Questions
Everything you need to know about your OZMA experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. When your package ships, we will send a second email containing your tracking number so you can monitor its progress.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our Returns Portal to start your request and receive a prepaid shipping label.
Do you ship internationally?
Yes, OZMA ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How do I ensure I choose the right size?
Each product page features a detailed size guide and specific garment measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
Sustainability is at the core of OZMA. We prioritize organic cotton, recycled fibers, and ethical manufacturing processes to ensure our fashion has a minimal impact on the planet.